News Quixant announces the launch of its new UK-based service centre to enhance every stage of the customer journey Quixant launches a new hardware repairs service to expedite and streamline the process for its EMEA customers, in its pursuit to always enable customers to deliver the ultimate gaming experiences. With persisting supply chain challenges and extended lead times making building finished products a challenge for the industry, allied with an increase in demand across the majority of global markets,Quixant noted an increased importance and emphasis on the servicing of products, as customers’ stock of replacement products became increasingly limited. Discussing the need to enable its customers to turn around products quickly and return machines to full operation and mitigate the increasing costs of shipping products internationally for repairs, Quixant identified a need to provide a UK-based repairs Service centre to best support its EMEA customers as the market continued to rebound. Quixant is delighted to launch the partnership with Teknotronik, the leading provider of electronics repairs, who draw from unparalleled experience in servicing the industry. After almost a year of exploration, working closely with our teams conducting repairs in Taiwan, developing processes, and SOPs, and conducting extensive trials, the new service will be available from mid-July. The new centre will benefit customers in the EMEA territories with some top-tier UK Quixant customers – particularly in the pub sector – and customers in the EU already benefiting from the new offering. Taiwan will remain the primary repair centre for customers in Australia and the Far East and our dedicated US local facility will continue to serve customers in North America and LATAM. Leo Bateman VP of Business Development for EMEA commented: “As supply chain challenges persist, we have been proactively redesigning our products [...]
News Jon Jayal G3 Pulse Podcast#3: Continuing supply chain challenges, ICE and 2022 innovation Jon Jayal, CEO of Quixant speaks to Lewis Pek of G3 about supply shortages, Quixant product roadmap, ICE and the landscape of innovation for 2022 and beyond. After yet another difficult year, what positives have you taken from the events Quixant exhibited at in 2021? Quixant exhibited at the G2E show in October last year thanks to the enormous efforts of our US team. And while I think it was a different show for everyone, what was desperately needed was the opportunity for face-time with customers after such a long break. Quixant’s Chief Technology Officer, Abhinay Bhagavatula, and our US-based team were able to meet customers, demonstrate Quixant’s latest products and reconnect with customers – thanking them for their business during the pandemic and discussing what lies ahead in 2022. What have you made of the decision to postpone ICE – what’s been the impact on Quixant – both upon your announcements and plans for 2022? On the products side, Quixant hasn’t changed any of its planned announcements and roll-outs in 2022. We are continuing full-steam ahead, despite the news that ICE is not now taking place in February. Of course, it is disappointing that we are not able to participate in ICE in February as planned. We had all hoped that we’d be able to draw a line under COVID-19 this year, but unfortunately that’s not possible right now. Quixant has supported ICE for many years and know that a well-attended ICE is great for our industry. We will continue to support the industry and the show, if that’s what the industry desires, but there’s lots of uncertainty around the new dates, and low attendance will [...]
News Emerging Insights 2021: Jon Jayal interview with Fantini Research Watch this exclusive interview where Jon Jayal, CEO of Quixant speaks to Frank Fantini of Fantini Research about supply chain challenges, emerging insights, and how Quixant is positioning to continuously support the gaming industry. Contact us to explore how Quixant can support you throughout these challenging times.
Abhinay Bhagavatula G3 Pulse Podcast: New Gaming technology, G2E impressions and changing customer dynamics
News Abhinay Bhagavatula G3 Pulse Podcast: New Gaming technology, G2E impressions and changing customer dynamics Has Covid changed the slot tech landscape? Abhinay Bhagavatula, Quixant’s Chief Technology Officer discusses new technology, G2E impressions and changing customer dynamics with Lewis Pek, Editor of G3. Contact us to explore how Quixant can support you throughout these challenging times.
News Jon Jayal G3 Pulse Podcast#2: Markets, shortages, products, expectations and G2E With G2E 2021 a matter of days away, Jon Jayal, CEO of Quixant speaks to Lewis Pek of G3 about markets, shortages, products, and expectations of the Las Vegas show. Contact us to explore how Quixant can support you throughout these challenging times.
News Jon Jayal G3 Pulse Podcast#1: The impact the worldwide chip shortage is having on the embedded gaming sector What impact is the worldwide chip shortage having on the embedded gaming sector? Jon Jayal, Chief Executive Officer of Quixant plc explores the challenges the sector has faced in recent months in the latest G3 Pulse Podcast, and how Quixant is helping customers deal with these. Contact us to explore how Quixant can support you throughout these challenging times.