Quixant announces the launch of its new UK-based service centre
News Quixant announces the launch of its new UK-based service centre to enhance every stage of the customer journey Quixant launches a new hardware repairs service to expedite and streamline the process for its EMEA customers, in its pursuit to always enable customers to deliver the ultimate gaming experiences. With persisting supply chain challenges and extended lead times making building finished products a challenge for the industry, allied with an increase in demand across the majority of global markets,Quixant noted an increased importance and emphasis on the servicing of products, as customers’ stock of replacement products became increasingly limited. Discussing the need to enable its customers to turn around products quickly and return machines to full operation and mitigate the increasing costs of shipping products internationally for repairs, Quixant identified a need to provide a UK-based repairs Service centre to best support its EMEA customers as the market continued to rebound. Quixant is delighted to launch the partnership with Teknotronik, the leading provider of electronics repairs, who draw from unparalleled experience in servicing the industry. After almost a year of exploration, working closely with our teams conducting repairs in Taiwan, developing processes, and SOPs, and conducting extensive trials, the new service will be available from mid-July. The new centre will benefit customers in the EMEA territories with some top-tier UK Quixant customers – particularly in the pub sector – and customers in the EU already benefiting from the new offering. Taiwan will remain the primary repair centre for customers in Australia and the Far East and our dedicated US local facility will continue to serve customers in North America and LATAM. Leo Bateman VP of Business Development for EMEA commented: “As supply chain challenges persist, we have been proactively redesigning our products [...]
